BYRON 's Resume

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TECHNICAL SUPPORT EXECUTIVE

Professional Details

  • Name BYRON HOLDER

  • Age40 years

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Summary

Diligent Technical support executive possessing a 7-year work experience. Capable of solving minor as well as major technical issues in organizations as well as for different clients. Able to deal with hardware and software related issues. A curious and detail-oriented professional who specializes in troubleshooting hardware, networking/OS related queries for the global customers over the phone which involves working in different time zones.

My Skills Set
Windows XP/2000/2007/2010 (Intermediate)TCP/IP (Intermediate)HP, Dell, Lenovo Printers and Desktops (Intermediate)DNS, DHCP, Antivirus, VMware, Citrix (Intermediate)Troubleshooting (Intermediate)Installation, Configuration and management (Advanced)
Work Experience
Apr 2015 - Feb 2017
Brigade Corporation

Technical Support Executive

CA

  • Troubleshooting Hardware/Networking/OS related queries of global customers over the phone which involves working in different time zones
  • Manage end to end all calls logged, providing regular updates to customers on-call status
  • Configuring and troubleshooting mail client
  • Install Application Software, Antivirus & Update definition patches
  • System State backup & Restoration
  • Resolving user queries remotely using remote assistance & Remote Desktop
  • Complete follow-on actions as appropriate
  • Work to achieve individual and team goals
  • Ability to multi-task and prioritize
  • Able to troubleshoot email, software and hardware issues

Apr 2013 - Feb 2015
Bennett Incorporated

Technical Support Executive

Watertown, MA

  • Provide sales, technical, and administrative information to existing partner base.
  • Responsible for attaining 100% or more of set sales quota each quarter and execute against corporate/ segment initiatives.
  • This includes initiatives intended to solidify relationships with Dell such as Enterprise, S&P (Software and Peripherals) and Services.
  • Build relationships with Partners contacting the Queue. Depending on the type of partner (Fulfillment, Solution Oriented, Value Oriented, will require different approaches.
  • Identifying the right resources to engage that will help the partner maximize their potential revenue spend with Dell.

Apr 2010 - Mar 2013
Gunderson Corporation

Technical Support Executive

Watertown, MA

Desktop support, Help desk support, HP, Del, etc, software and hardware support, Network setup and connectivity, troubleshooting

  • Set up new user
  • Report any major defect or malfunction for repair
  • Perform periodic preventive maintenance
  • Ensure the right job on the SFDC server is setup for production.
  • Taking adherent to safety rules of all the machinery and equipment.
  • Generating daily performance report downtime and up-time.

Education
Apr 2010 - Mar 2013
MIS (Cyber Security)
8.0 CGPA

California Technical College

MA

Apr 2010 - Mar 2013
B.Sc. - Computer Science
7.0 CGPA

California University

CA