Top 20 Interview Questions & Answers for Counter Attendant Roles - 2025

Are you preparing for an interview for a counter attendant role? These questions and answers will help you demonstrate your customer service skills, ability to handle various tasks and transactions at the counter, and knowledge of the industry. Whether you want to work in a restaurant, retail store, or any other business with a counter, these questions cover all key areas of the job.

Behavioral Questions

• 1. Tell me about a time when you had to handle a difficult customer at the counter.
  Answer: I had a customer who was unhappy with the product she bought and demanded a refund. I calmly listened to her concerns and apologized for the inconvenience. I then explained our return policy and offered her a replacement or store credit. She eventually calmed down and decided to take the store credit.
• 2. Give an example of a time when you had to deal with multiple tasks at the counter.
  Answer: In my previous role, I worked at a busy cafe where I had to take orders at the counter, make coffee, and manage cash transactions all at the same time. To handle this, I prioritized urgent tasks, maintained a clean and organized counter space, and communicated clearly with customers to manage their expectations. It helped me stay organized and efficient.
• 3. Describe a time when you went above and beyond to provide excellent customer service at the counter.
  Answer: A customer came in just before closing time and needed to buy a specific product for a party the next day. Unfortunately, we were out of stock. Instead of turning her away, I offered to call our nearby branch to see if they had it in stock. Luckily, they did, so I suggested she could pick it up there. She was grateful for my help and ended up becoming a regular customer at our location.

Situational Questions

• 4. Suppose a customer asks for a discount at the counter. How would you handle the situation?
  Answer: I would first try to understand the reason behind their request and see if there is any valid reason to offer a discount. If not, I would politely explain our pricing policies and try to offer them other alternatives such as loyalty programs or advertised discounts. If their request is unreasonable, I would apologize and politely decline, maintaining a professional and friendly tone.
• 5. Imagine a customer is trying to return an item without a receipt at the counter. What would you do?
  Answer: I would first try to locate the transaction in our system using the customer's name, credit card number, or any other identifying information. If I am unable to find it and the customer insists on a return, I would consult with a manager and follow the store's return policies. I would also offer them alternative solutions such as store credit or exchange, depending on the situation.
• 6. If a long line of customers is forming at the counter, how would you handle the situation?
  Answer: I would prioritize the needs of each customer, starting with those who have been waiting the longest. I would also work quickly and efficiently, answering questions and completing transactions as efficiently as possible. If necessary, I would ask for assistance from a colleague or manager to speed up the process.

Technical Questions

• 7. What experience do you have with cash handling and basic accounting?
  Answer: In my previous role as a cashier, I was responsible for handling cash, processing credit card transactions, and balancing the cash register at the end of each shift. I also have experience with basic accounting tasks such as counting and reconciling cash, preparing daily sales reports, and managing petty cash.
• 8. How familiar are you with operating a Point of Sale (POS) system or cash register?
  Answer: I have experience using various POS systems and cash registers in my previous roles. I am comfortable with tasks such as processing transactions, issuing receipts, and handling cash and card payments. I am also familiar with the process of closing out the register, printing reports, and performing end-of-day procedures.
• 9. Do you have any experience with inventory management or restocking at the counter?
  Answer: At my last job, I was responsible for managing the inventory of snacks and beverages at the counter. I regularly checked stock levels, restocked products when needed, and communicated with the store manager to place new orders. I also have experience with maintaining a clean and organized counter display to showcase products effectively.

Cultural Fit Questions

• 10. What motivated you to apply for a counter attendant role at our company?
  Answer: I have always been passionate about providing excellent customer service, and I believe that your company values align with my own. I am also excited about the opportunity to work in a fast-paced and dynamic environment and to contribute to the success of the business.
• 11. Can you tell me about a time when you demonstrated teamwork or collaboration with a colleague at the counter?
  Answer: I often work together with my colleagues at the counter to ensure smooth operations and customer satisfaction. For example, when one of my colleagues was busy serving a long line of customers, I stepped in to assist with taking orders and processing transactions. We communicated effectively to handle tasks and keep the line moving quickly.
• 12. How do you handle stressful situations or difficult customers at the counter?
  Answer: I stay calm and professional, actively listening to the customer's concerns and trying to find a satisfactory solution. If necessary, I ask for assistance from a manager or colleague to de-escalate the situation and find a resolution. I also practice self-care outside of work to manage stress levels and maintain a positive attitude.