Top 20 Interview Questions & Answers for Food Counter Attendant - 2025

Preparing for a food counter attendant job interview? This guide provides a list of essential questions and answers that will help you showcase your customer service skills, ability to work in a fast-paced environment, and knowledge of food service industry practices. Whether you’re applying for a role in a restaurant, cafeteria, or food court, these questions cover all key areas of the job.

General Questions

• 1. Tell us about your previous experience in a food service setting.
  

  Answer: I have worked as a food counter attendant at ABC restaurant for 2 years. During this time, I have gained extensive experience in working with customers, handling cash transactions, and maintaining cleanliness and hygiene standards.

• 2. How do you handle difficult customers?
  

  Answer: I understand that at times, customers may be dissatisfied or have certain complaints. In such situations, I remain calm and patient, listen to their concerns, and try to find a solution that meets their needs. I also involve my supervisor or manager if necessary.

Behavioral Questions

• 3. Tell us about a time when you had to resolve a conflict with a coworker.
  

  Answer: I once had a disagreement with a coworker over the division of tasks. Instead of arguing, I initiated a conversation and listened to their perspective. I then proposed a compromise that satisfied both of us and improved our working relationship.

• 4. Give an example of a time when you had to multitask to meet a deadline.
  

  Answer: In my previous role, there was a busy lunch rush and I had to take orders, handle cash transactions, and restock supplies all at the same time. I prioritized tasks, remained organized, and was able to complete all tasks efficiently within the given timeframe.

Situational Questions

• 5. How would you handle a situation where a customer was unsatisfied with their food?
  

  Answer: I would first apologize and then ask the customer about their concerns. If it’s an issue with the food, I would offer a replacement or refund according to the restaurant's policies. I would also follow up with the kitchen staff to ensure the issue is addressed.

• 6. What would you do if a customer had dietary restrictions or allergies?
  

  Answer: I would inform the customer about any potential allergens in the food and suggest alternative options to meet their dietary restrictions. I would also ensure that their food is prepared and served separately to avoid any cross-contamination.

Technical Questions

• 7. What food safety and sanitation practices do you follow during food preparation?
  

  Answer: I make sure to wash my hands frequently, use gloves and utensils when handling food, and keep raw and cooked food separate to prevent cross-contamination. I also follow proper temperature guidelines for cooking, storing, and reheating food, and regularly check expiry dates of ingredients.

• 8. How do you handle cash transactions and maintain accurate records?
  

  Answer: I am familiar with using cash registers and handling cash transactions accurately. I always count back change to the customer and ensure that the correct amount is entered into the system. I also record all transactions and balance the cash at the end of my shift.

Cultural Fit Questions

• 9. Why do you want to work in the food service industry?
  

  Answer: I am passionate about food and enjoy working in a fast-paced, dynamic environment. The food service industry also allows me to interact with different people and provide exceptional service to customers.

• 10. How do you handle stress and long hours on your feet?
  

  Answer: I have excellent time-management skills and prioritize my tasks to work efficiently without feeling overwhelmed. I also take short breaks to rest and stretch during long shifts to avoid fatigue.

Industry Trends

• 11. Can you tell us about any recent food trends that you have noticed?
  

  Answer: I have noticed an increase in demand for plant-based options and allergen-free choices on menus. The trend of using locally-sourced, sustainable ingredients is also becoming more popular in the food service industry.

• 12. How do you stay updated on food safety regulations and industry best practices?
  

  Answer: I regularly attend training sessions and workshops related to food safety, hygiene, and industry standards. I also stay informed about any updates in regulations through industry publications and online resources.

Customer Service Skills

• 13. How do you ensure that customers have a positive dining experience?
  

  Answer: I always greet customers with a friendly smile and listen attentively to their orders. I also make sure to check in with them during their meal, offer refills, and address any concerns they may have promptly.

• 14. What do you do if a customer complains about a mistake in their order?
  

  Answer: I apologize for the mistake and offer to have the order corrected or replaced. I also alert my supervisor and make sure to follow up with the customer to ensure that they are satisfied with the resolution.

Teamwork & Collaboration

• 15. How do you ensure smooth coordination with your coworkers during busy shifts?
  

  Answer: I communicate effectively with my coworkers and assign tasks according to our strengths and availability. I also make sure to assist my team members if they are falling behind and handle any issues that may arise calmly and professionally.

• 16. What do you do if you notice a coworker not following proper procedures?
  

  Answer: I would approach them calmly and remind them of the correct procedures, giving them a chance to rectify their mistake. If the issue persists, I would inform my manager or supervisor for further action.

Company-specific Questions

• 17. What do you know about our company and our values?
  

  Answer: I have researched your company and understand that your mission is to provide fresh, high-quality food to customers in a fast-paced environment. Your values of customer satisfaction, teamwork, and innovation align with my own, and I am excited about the opportunity to contribute to your team.

• 18. How do you handle work-related stress and maintain a positive attitude?
  

  Answer: I believe in finding a healthy work-life balance and make time for activities that help me relax and recharge. I also have a positive outlook and always try to find solutions to challenges instead of dwelling on them.

Growth Opportunities

• 19. In your opinion, what areas do you need to improve to advance in your career?
  

  Answer: I believe that there is always room for improvement and growth. In my current role, I would like to work on improving my time-management skills and learning about different cuisines to expand my knowledge in the food service industry.

• 20. How do you see yourself contributing to our team and growing within our company?
  

  Answer: I am confident that I can use my skills and experience to provide excellent customer service and contribute to a positive work culture. With training and experience, I am also interested in taking on more responsibilities and advancing within the company in the long run.