Top 20 Interview Questions & Answers for International Ticketing Executive - 2025

Preparing for an interview for the role of an international ticketing executive? This guide provides a comprehensive list of questions and answers to help you demonstrate your expertise in ticketing, customer service, and global travel. Whether you're applying for a role in an airline, travel agency, or online booking platform, these questions cover all the key areas of the job.

General Questions

• 1. What inspired you to pursue a career as an international ticketing executive?
  As someone who is passionate about travel and customer service, I saw this role as the perfect opportunity to combine both of my interests.
• 2. What relevant experience do you have in the travel industry?
  I have worked in the travel industry for the past 5 years, starting as a sales representative and eventually transitioning into a ticketing specialist. My experience has given me a thorough understanding of the industry and its unique demands.
• 3. How do you handle difficult or irate customers?
  I remain calm and empathetic, listening to their concerns and finding a solution that meets their needs. If necessary, I involve a supervisor to ensure the situation is resolved satisfactorily.
• 4. How do you keep up with industry updates and changes?
  I regularly attend conferences and workshops, subscribe to industry newsletters and publications, and network with colleagues to stay updated on any changes.
• 5. How do you prioritize and manage your tasks when faced with a high volume of ticketing requests?
  I prioritize urgent requests first and work systematically through my tasks. I also communicate effectively with my team to delegate tasks and ensure everything is completed efficiently.

Behavioral Questions

• 6. Tell me about a time when you had to handle a difficult situation with a customer.
  In my previous role, a customer's flight was cancelled last minute due to a natural disaster. I was empathetic and helped rebook the customer's travel plans, making sure they were comfortable and had all the necessary information.
• 7. Can you give an example of a time when you went above and beyond to deliver exceptional customer service?
  A customer who was traveling with a group of elderly passengers left their medication at the airport. I coordinated with airport staff to locate and retrieve the medication and personally delivered it to the customer's hotel.
• 8. How do you handle and resolve conflicts with team members?
  I believe in open communication and addressing conflicts directly. I listen to both sides and mediate with a focus on finding a solution that benefits the team and the organization.
• 9. Describe a time when you had to multitask and prioritize tasks in a fast-paced environment.
  In my previous role, I had to handle customer inquiries, process ticketing requests, and assist with other administrative tasks while also keeping up with daily operations. I prioritized my tasks, sought help when necessary, and successfully completed everything on time.
• 10. How do you handle a situation when a customer is unhappy with our services?
  I listen attentively and offer sincere apologies. I then work with the customer to find a solution that meets their needs and ensures they have a positive experience.

Situational Questions

• 11. If you encountered a technical issue while booking tickets for a customer, how would you handle it?
  I would first apologize to the customer and explain the situation. Then, I would either find a workaround or escalate the issue to the technical support team to resolve it as quickly as possible.
• 12. How would you handle a last-minute change in a customer's travel plans?
  I would remain calm and check for any available alternatives that meet the customer's needs. I would then communicate the options to the customer and assist with making the necessary changes.
• 13. How do you handle a situation in which a customer's credit card is declined during the booking process?
  I would politely inform the customer of the issue and ask for an alternative form of payment. If that is not possible, I would provide them with instructions to resolve the issue and ensure they have a pleasant experience throughout the process.
• 14. How do you handle a situation where a customer requests a seat or meal preference that is not available?
  I would apologize for the inconvenience and explain the alternatives available. If necessary, I would offer the customer a partial refund or a discount for their next booking.
• 15. How would you handle a situation in which a customer complains of a lost baggage during their trip?
  I would express my apologies and assure the customer that I will do everything I can to help locate their baggage. I would then follow the airline's protocol and assist the customer with filing a report and claiming compensation if necessary.

Technical Questions

• 16. What is the difference between a one-way and round-trip ticket?
  A one-way ticket is for a single journey from one destination to another, whereas a round-trip ticket is for a round-trip journey from one destination to another and then back to the original destination.
• 17. What is a code share agreement?
  A code share agreement is a partnership between two airlines where one airline can market and sell flights operated by the other airline under its own name.
• 18. How do you handle a booking for an unaccompanied minor?
  I ensure the booking guidelines and requirements for unaccompanied minors are met, such as filling out the appropriate forms and arranging for a responsible adult to drop off and pick up the minor at the airport.
• 19. How does the cancellation and refund process work for international flights?
  Refund policies vary for different airlines, so it's important to check the specific policy for the ticket being cancelled. Typically, if a refund is eligible, it will be processed within a certain time frame and the customer will receive the refund via the original form of payment.
• 20. How would you handle a booking for a customer with special needs or disabilities?
  I would ensure that the customer's special needs or disabilities are accommodated, such as arranging for wheelchair assistance, special meals, or requesting priority boarding. I would also ensure that the customer's safety and comfort are of utmost priority throughout their journey.