Top 20 Interview Questions & Answers for Leasing Manager Roles – 2025

Are you ready to ace your leasing manager job interview? This guide provides a list of essential questions and simple answers to help you showcase your skills and experience in property management, sales, and customer service. These interview questions cover a range of key areas for the role, including financial management, tenant relations, and market knowledge, ensuring you are well-prepared to impress your potential employer.

Behavioral Questions

• 1. Tell me about a difficult tenant you had to deal with. How did you handle the situation?
  In my previous role as a leasing manager, I had a tenant who constantly violated the terms of their lease by making excessive noise and causing disturbances for other residents. I approached the situation calmly and professionally, taking the time to listen to the tenant's concerns and address them. I also involved the property owner and worked together to come up with a plan to resolve the issue. Eventually, the tenant agreed to follow the rules and there were no further incidents.
• 2. Describe a time when you had to handle a difficult situation with a coworker or team member.
  In my last position, I worked with a team to manage a large property with multiple units. One of my coworkers was consistently falling behind on their assigned tasks, causing delays and affecting the team's productivity. I scheduled a meeting with this coworker to discuss their workload and offer support. We identified areas where they could delegate tasks or improve their time management skills. After our discussion, their performance improved significantly and our team was able to meet our goals on time.

Situational Questions

• 6. How would you handle a conflict between two tenants in the building?
  I would first listen to both sides of the conflict to understand the issue and gather necessary information. Then, I would calmly and objectively mediate a discussion between the two tenants to find a resolution that satisfies both parties. In case of a recurring issue, I would involve the necessary authorities or consult with the property management team for a more extensive solution.
• 7. What would you do if you discovered a tenant was conducting illegal activities in their rented unit?
  I would immediately contact the authorities and provide them with any evidence or information I have gathered. I would also inform the property owner and coordinate with the appropriate parties to take legal action and evict the tenant if necessary.

Technical Skills & Knowledge

• 11. How would you handle the budget for a property with multiple units?
  I have experience in managing budgets for properties of various sizes. I would start by analyzing the property's financial history and current expenses, and then create a detailed budget plan that accounts for necessary expenses and allows for potential unforeseen costs. I would also regularly review and adjust the budget as needed to ensure financial stability.
• 12. Can you explain your understanding of fair housing laws and how you ensure compliance?
  Fair housing laws protect individuals from discrimination based on race, color, religion, sex, national origin, familial status, and disability. As a leasing manager, it is my responsibility to ensure that all tenants and applicants are treated fairly and equally. I am well-versed in these laws and stay up-to-date on any changes or updates. I regularly review policies and procedures with my team to ensure compliance and take immediate action if any discrimination is reported.

Cultural Fit Questions

• 16. Why do you want to work for our company?
  I have always admired your company's dedication to providing high-quality, affordable housing options for the community. I am impressed by the company's reputation for excellence and would be honored to be a part of such a reputable team.
• 17. How do you handle difficult or demanding tenants while maintaining a positive attitude?
  I understand that customer service is a key aspect of this role and that not all tenants will be easy to work with. I remain calm and professional in all interactions and always prioritize finding a solution to any problems. I also strive to provide a positive and welcoming atmosphere for all tenants, as it improves their living experience and contributes to a harmonious community.