Top 20 Interview Questions & Answers for MTS Roles – 2025

Are you preparing for an interview for a MTS (Maintenance and Technical Support) role? Look no further! Here is a comprehensive list of interview questions that will help you showcase your technical skills, problem-solving abilities, and experience in maintenance and technical support. These questions cover all key areas of the job, from technical knowledge to customer service skills.

General Questions

• 1. Tell us about your relevant work experience in maintenance and technical support.

Answer: I have worked in the maintenance and technical support field for the past five years. I have experience with troubleshooting technical issues, performing routine maintenance tasks, and providing customer support.

• 2. What made you interested in the MTS field?

Answer: I have always been interested in technology and helping people. Working in maintenance and technical support allows me to combine those interests and make a positive impact by solving technical issues for customers.

Technical Skills & Experience

• 3. How familiar are you with troubleshooting computer systems and software?

Answer: I have extensive experience with troubleshooting computer systems and software. In my previous role, I was responsible for identifying and resolving technical issues with our company's computer systems and software.

• 4. Can you give an example of a complex technical issue you successfully resolved?

Answer: In my previous role, we had a system failure that affected multiple departments. I was able to identify the root cause, troubleshoot the issue, and implement a solution that got the system back up and running within two hours.

• 5. How do you prioritize and manage multiple tasks in a fast-paced environment?

Answer: I am highly organized and use a priority matrix to ensure urgent tasks are addressed first. I also communicate effectively with my team and delegate tasks when necessary to ensure all tasks are completed efficiently.

• 6. How familiar are you with basic electrical systems and equipment?

Answer: I have a solid understanding of basic electrical systems and equipment. In my previous role, I was responsible for maintaining and repairing various electrical equipment, including generators, power supplies, and motors.

• 7. Can you walk us through your experience with preventive maintenance?

Answer: In my previous role, I was responsible for creating and implementing a preventive maintenance schedule for all our equipment. I conducted regular inspections and maintenance tasks to prevent equipment breakdowns and improve longevity.

Situational Questions

• 8. How do you handle a situation where a customer is frustrated with a technical issue?

Answer: I understand that customers can become frustrated when dealing with technical issues. I remain calm and empathize with them while actively listening to their issue. I then walk them through potential solutions and provide clear instructions to resolve the issue.

• 9. How do you troubleshoot an issue that you have never encountered before?

Answer: I rely on my problem-solving skills and technical knowledge to troubleshoot new issues. I gather as much information as possible, test different solutions, and research the issue if needed to find a resolution.

Behavioral Questions

• 10. Can you tell us about a time when you had to work under pressure to meet a deadline?

Answer: In my previous role, we had an unexpected system outage affecting multiple customers. My team and I worked under pressure and collaborated effectively to resolve the issue within the given deadline.

• 11. How do you handle conflicting priorities between different departments or projects?

Answer: In my experience, communication is key in resolving conflicting priorities. I gather all relevant information and present it to my team and the departments involved to come up with a solution that benefits everyone.

• 12. Tell us about a time when you had to adapt to a new technology or process.

Answer: In my previous role, we implemented a new customer support software. I took the initiative to learn the new system, train my team, and provide support to customers during the transition period.

Cultural Fit Questions

• 13. How do you contribute to a positive and collaborative work environment?

Answer: I am a team player and always willing to help my colleagues. I communicate effectively, respect others' opinions, and offer constructive feedback when necessary to promote a positive and collaborative work environment.

• 14. How do you stay updated on the latest technological advancements?

Answer: I regularly attend seminars and workshops related to my field. I also follow industry experts and publications to stay informed of the latest technological advancements.

• 15. Can you give an example of a time when you went above and beyond to exceed customer expectations?

Answer: In my previous role, a customer was having difficulties with our software. I worked closely with them, provided extra training, and followed up to ensure they were comfortable using the software and satisfied with our services.

Logical Questions

• 16. How do you troubleshoot an issue when you don't have access to the necessary tools or equipment?

Answer: In such situations, I utilize my problem-solving skills to find alternative solutions. I also communicate with my team and utilize their knowledge and expertise to find a resolution.

• 17. Can you describe a time when you had to provide technical support remotely?

Answer: In my previous role, our customers were located in different time zones, and we provided remote technical support 24/7. I have experience using various remote support tools and effectively communicating with customers to resolve their issues remotely.

• 18. How do you ensure the accuracy of your work when multitasking?

Answer: I prioritize tasks and allocate time for each task. Before moving onto the next task, I double-check my work to ensure accuracy and minimize mistakes.

Salary & Benefits Questions

• 19. What are your salary expectations for this role?

Answer: Based on my experience and the responsibilities outlined in the job description, I am expecting a salary in the range of $50,000 - $60,000.

• 20. Can you tell us about any benefits or perks that are important to you in a job?

Answer: A good work-life balance is important to me, so flexible working hours and opportunities for professional development are essential benefits. I also value a positive company culture, a supportive team, and a fair compensation package.