Top 20 Interview Questions & Answers for Restaurant Manager Roles – 2025

Are you preparing for a restaurant manager job interview? This guide provides a list of essential questions and answers that will help you showcase your leadership skills, customer service abilities, and experience managing a team and operations in the fast-paced restaurant industry. Use these questions to demonstrate your knowledge of the latest industry practices and highlight your qualifications for the role.

General Questions

• 1. What motivated you to pursue a career in the restaurant industry?
  I have always been fascinated by the fast-paced and dynamic environment of restaurants. I enjoy working with people and using my problem-solving skills to ensure a positive dining experience for guests.
• 2. How do you handle high-pressure situations in a restaurant?
  In high-pressure situations, I remain calm and prioritize tasks based on urgency and impact on guests. I also communicate effectively with my team and use my experience to find solutions quickly.
• 3. How do you handle difficult or dissatisfied customers?
  I listen attentively to customers' concerns and empathize with their experience. I then apologize for any inconvenience and offer solutions that align with our restaurant's policies and procedures. I strive to turn a negative experience into a positive one.
• 4. How do you manage and motivate a team in the fast-paced restaurant environment?
  I believe in leading by example and setting clear expectations for my team. I also provide timely and constructive feedback, offer opportunities for growth and recognition, and ensure open communication channels to keep my team motivated and engaged.
• 5. How do you ensure excellent customer service in your restaurant?
  I believe in giving my team the necessary training and resources to provide exceptional customer service. I also lead by example and regularly observe and engage with guests to ensure their needs are being met.

Behavioral Questions

• 6. Tell us about a time when you had to handle a difficult situation with an employee.
  In a previous role, I had an employee who was consistently late for their shifts. I scheduled a one-on-one meeting with them, discussed the issue and the impact it had on the team and our operations. Together, we came up with a plan to improve their punctuality, which resulted in a noticeable improvement in their attendance.
• 7. Give an example of a time when you had to resolve a conflict between team members.
  In a busy service, two servers got into a heated argument over the distribution of tables. I promptly addressed the situation, listening to both sides, and sought a compromise that was fair and satisfactory for everyone involved.
• 8. Share a time when you had to handle a guest complaint and how you resolved it.
  A guest in our restaurant was dissatisfied with their meal and left a negative review online. I reached out to the guest, apologized for their experience, and offered to replace their meal or provide a complimentary dessert on their next visit. The guest appreciated the gesture and later revised their review to a positive one.
• 9. Tell us about a time when you had to adapt to a new technology or system in your work.
  At my previous job, we switched to a new ordering system. I took the initiative to learn the new system and trained my team to ensure a smooth transition. As a result, we were able to streamline our operations and reduce errors in order taking.
• 10. Share an experience where you had to prioritize multiple tasks with competing deadlines.
  In a previous role, we had a large event booked for the same night we were short-staffed due to last-minute call-outs. I had to quickly re-organize the team's roles and responsibilities and prioritize tasks to ensure a successful event while maintaining our regular service. We were able to deliver a successful event while also providing excellent service to our regular customers.

Situational Questions

• 11. What would you do if you noticed a cash discrepancy in your register at the end of the night?
  I would carefully review the transactions and receipts, looking for any discrepancies. If I cannot account for the missing cash, I would report it to management and follow our restaurant's protocols for handling cash discrepancies.
• 12. How would you handle a situation where an employee was consistently underperforming?
  I would have a one-on-one meeting with the employee to discuss their performance, identify any challenges they may be facing, and provide support and resources to help them improve. If there is no improvement, I would document our discussions and involve HR to develop a performance improvement plan.
• 13. What would you do if a guest became ill after eating at our restaurant?
  I would immediately address the situation by providing first aid if necessary and notifying the manager on duty. I would also document the guest's information and any relevant details to assist with an investigation if needed.
• 14. How would you handle a conflict between a guest and an employee?
  I would first listen to both sides, remaining calm and professional. I would then apologize to the guest for their experience and work towards finding a resolution that aligns with our restaurant's policies and procedures while also maintaining a positive image and experience for the customer.
• 15. What would you do if there was a sudden increase in customer complaints about the quality of our food?
  I would address the situation by evaluating the quality of food being served, conducting quality checks, and reviewing our suppliers' processes. I would also communicate with the kitchen team to identify any areas for improvement and take immediate action to rectify the issue and prevent future complaints.

Technical Questions

• 16. How familiar are you with food costs and what methods have you used to control them?
  I have a strong understanding of food costs and have experience using kitchen inventory management software to track and control costs. In previous roles, I have implemented portion control measures, negotiated better prices with suppliers, and regularly reviewed menu items for profitability.
• 17. How do you handle food allergies and dietary restrictions in your kitchen?
  I take food allergies and dietary restrictions very seriously and ensure that my team is properly trained to handle them. We have systems in place to communicate with guests and accommodate their needs while also preventing cross-contamination.
• 18. How do you manage food safety protocols and ensure they are followed in your kitchen?
  I have a strong understanding of food safety guidelines and regularly train my team to adhere to them. I also conduct spot checks and maintain detailed records to ensure compliance. In previous roles, I have also taken the lead in achieving and maintaining food safety certifications.
• 19. How do you control food waste and ensure it is kept to a minimum in your kitchen?
  I regularly conduct inventory checks and forecast sales to ensure we have the right amount of ingredients on hand to minimize waste. I also encourage my team to use creative ways to utilize surplus ingredients and regularly review menu items that are frequently returned or not selling to eliminate waste.
• 20. How familiar are you with restaurant POS systems and what features do you find most useful?
  I have experience using a variety of POS systems and am familiar with their features, such as online ordering, table management, and inventory tracking. I find features like sales reports and customer data analytics most useful as they provide insights into our restaurant's performance and help inform our business decisions.